Customer Service & Community Pride

Headwaters Home Improvement Centre is really a one-stop shop for everything “home improvement”, serving people from Orangeville to Guelph. It is the brainchild of Chris Naraysingh, who opened it four years ago after spending 30 years in materials handling and manufacturing. His objective is to provide a local home improvement centre emphasizing quality products, service and exceptional prices.

No Matter What Your Need, They Have It

Let’s discuss paint. “Fresh paint, fresh look” Headwaters Home Improvement Centre says. Nothing changes the look of a place like a fresh coat of paint! Headwaters Home Improvement Centre carries the full line of Benjamin Moore products, like their excellent interior and exterior paints, primers and wood stains. The selection does not stop there. They also have everything you need to complete the job, from tape, rollers and trays, to the locally made brushes from Pintar, Erin’s own paint brush manufacturer right across the road from their store. Maybe you would like a feature wall? Chris carries several books from York Wallpaper with wall covering design ideas to fit any style you can think of.

What about the windows? Well, he also carries a full line of window coverings made by Canada’s Maxxmar Window Fashions. These top quality products include custom blinds in a wide assortment of styles including vinyl, wood, and fabric. The option of Smart Home compliance is also there. Needless to say, all can be professionally measured and installed.

Chris initially started as a Rapid Rentals outlet in Erin, now a division of Headwaters Home Improvement Centre. That is where he understood the local need for quality and availability of a wide variety of tools at reasonable prices. Chris is continuously increasing his inventory of hand and power tools which are available to rent on a daily, weekly or monthly basis. This also includes larger tools such as compressors, generators, hydraulic augers, wood chippers and excavation machinery.

Should you decide that it would make more sense to own the tools you have been renting, Headwaters Home Improvement Centre can sell you those tools now as well. Their stock includes trusted brand names like DeWalt, Stanley, Black & Decker, and more. Headwaters Home Improvement helps the DIY homeowner as well as the professional contractors get the job done right!

They are also a licensed U-Haul truck depot which can be convenient when you need to haul large tools and supplies to, or from, your job site or home. They offer a full line up of U-Haul vehicles from pick-ups to 26 foot trucks, including open and closed trailers, car haulers and more. The trailers and vehicles are rented by the hour, week or month, depending on what your needs are. In addition, they also carry moving boxes, packing materials and shipping supplies to make packing that much easier. An all in one stop!

On the other hand, should you have a large shipment to send, U-Box shipping pods are available and can be shipped anywhere in the world for you. Headwaters Home Improvement Centre emphasizes Canadian products which is evident in their inventory. They also have on-site storage available and are proud to sell the locally manufactured Duro-Shed. There is a demonstration unit on site and they have access to the full line of specialty storage units.

Chris and Headwaters Home Improvement Centre do not stop there however; they are always pushing to expand the rental business, thus regularly adding new tools into inventory for both DIY clients and contractors alike. By spring, they will be adding electrical and plumbing supplies to their products, and their services will include key cutting.

The Price and Service Point

When you talk to Chris, he is adamant about striving to provide a quality product at a “shop local price”. Before starting Rapid Rentals in Erin, he did a lot of research regarding the cost of rental outlets in Georgetown, Orangeville and Guelph. He wanted to ensure they had a competitive edge with lower prices and ever-expanding goods and services to satisfy customers in the community. Chris prides himself on the fact that prices are actually cheaper than, or at least on par with the big box stores.

Service is the watchword. They say “if we don’t have what you need, we’ll get it for you!” Besides always adding items to inventory, if they do not have something which is requested, they will order it in for the next day.

On the other hand, being part of the community is important. The staff are experienced, knowledgeable and from the area. They are “people people” who enjoy getting to know their customers by name, and providing advice and assistance where needed. In fact, here’s one customer comment; “Best price on propane in town and they offered great advice on tools needed for a DIY project, thanks Rapid Rentals!”

Headwaters Home Improvement Centre is also knowledgeable regarding their community and keeps a directory of local trades people for customers who would rather not take on a project themselves. These are local professionals whom they know and trust. Headwaters Home Improvement Centre’s goal is to grow and evolve with the town by supporting each other!

Headwaters Home Improvement Centre is open 7 days a week, from 8am to 5pm. But, in keeping with their philosophy of customer service they will happily extend those hours by appointment.

Written by: Diana Janosik-Wronski

Author: LivingSpaces

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